About CIS Support
CIS Support provides induction training, ongoing training, and support to all Cochrane Information Specialist (CISs) in all aspects of their role within a Cochrane Review Group.
Types of Support
CIS Support provides information specialists with training and support around all aspects of the CIS role. We provide two main types of support: induction training to help a new CIS learn about Cochrane information retrieval policies, processes and methods; and day-to-day trouble-shooting support for all CISs. In addition, the CIS Support team provides one-to-one support on specific topics and general training sessions (webinars or at meetings).
Contacting CIS Support
Via email: contact firstname.lastname@example.org. We aim to reply to urgent emails within 24 hours (mark as urgent or put "urgent" in the subject line) and non-urgent emails within 48 hours.
For Cochrane Register of Studies (CRS) queries that are technical issues: contact email@example.com and your query will be forwarded to Metaxis.
CIS Support Team Members
Charlene Bridges – Heart Group, based in London, UK
Sam Faulkner – Ear, Nose & Throat Group, based in Oxford, UK
Anne Littlewood – Oral Health Group, based in Manchester, UK
CIS Support Manager: Ruth Foxlee - Cochrane Editorial Unit, based in London, UK