Tech Support

Are you stuck? We offer several ways to get help. You may find the answer yourself in the 'Help' file or in one of the resources that we link to here, or you can find someone to ask directly.

If you need to speak to someone, the right place to ask depends on who you are: 

Authors & Editors Review Group staff  Other group staff Webmasters

Ask your Review Group.

See also Support for authors and Editors.

Ask your ME, except if you are a:

See also Support for Review Groups.

See Support for other Groups - information available for staff in non-CRG groups, e.g. Centres, Fields, Methods Groups.

See Webmasters page.

Ideas and Bug reports

The two exceptions to the above are:

  • If you have an idea for how our software could work better, share it at ideas.cochrane.org
  • If you have a technical problem (eg a possible bug) in our software, use the problem reporting forms for Archie or RevMan.
    Tip: In RevMan, using the Help > Report a Problem prefills the form with useful information.

Training

The Cochrane Training site is your main source for training information, such as regional workshops, online training modules, presentations and more.