Cochrane Information Specialist (CIS) Support

About CIS Support

CIS Support provides induction training, ongoing training, and support to all Cochrane Information Specialist (CISs) in all aspects of their role within a Cochrane Review Group. 

Types of Support

CIS Support provides information specialists with training and support around all aspects of the CIS role. We provide two main types of support: induction training to help a new CIS learn about Cochrane information retrieval policies, processes and methods; and day-to-day trouble-shooting support for all CISs. In addition, the CIS Support team provides one-to-one support on specific topics and general training sessions (webinars or at meetings).

Contacting CIS Support

Contact CIS Support at We aim to reply to urgent emails within 24 hours (mark as urgent or put "urgent" in the subject line) and non-urgent emails within 48 hours. For Cochrane Register of Studies (CRS) queries that are technical issues contact and your query will be forwarded to Metaxis.

CIS Support Team Members

Samantha Cox - Cochrane Ear, Nose and Throat disorders Group, UK
Candida Fenton - Cochrane Vascular and Cochrane Dementia and Cognitive Impairment Group, UK
Anna Noel-Storr - Cochrane Dementia and Cognitive Impairment Group, UK
Ruth Turley - Learning and Support Officer (Group Staff), Cochrane Central Executive Team