The Cochrane Support team is the first point of contact for any queries coming from the Cochrane Community, including the Central Executive Team and Cochrane group staff, authors, editors, consumers, and the general public. If you have a question about Cochrane, we have an answer!
We maintain multiple resources for the Community to help you learn about Cochrane and answer questions that might arise:
- The Cochrane Help and Support Centre is an online portal that allows you to search for answers to common queries about Cochrane's work. For ease of access, you can reach the portal through the 'Help' tab in the top navigation bar of the Community website.
- The RevMan Web Knowledge Base is the first place to look when you have a question related to Cochrane’s review production software.
- The Editorial Manager Knowledge Base tells editors how to use our editorial management system for processing systematic reviews.
- The Cochrane Training site has many addition resources which is maintained by the Learning team.
If needed, we connect with second-line support teams that work on RevMan Web, Editorial Manager, and other Cochrane systems.
In addition to providing answers related to Cochrane’s technical systems, Cochrane Support also help users with challenges logging in to their Cochrane accounts and answer queries related to governance, elections, Cochrane membership, conflict of interest policies and procedures, and more!
We welcome queries in any language, and our international team can respond to you in English, French, Spanish, and Portuguese.
Our Community says...
Don't hesitate to reach out to Cochrane Support; we are always happy to help.