CIS Support Team

CIS Support provides induction training, ongoing training, and support to all Cochrane Information Specialist (CISs) in all aspects of their role within a Cochrane Review Group. A CIS Support Team Digest newsletter is also produced monthly, see newsletters below for back issues.

About the CIS Support Team 

Helpdesk / Contact us: cis-support@cochrane.org

Information Specialists Discussion Forums

These moderated forums are a place for Cochrane Information Specialists (CISs) to ask questions, discuss ideas, share resources, and find ways to help and support one another.

CIS Forum

If you haven't used the forums before, to gain access just add your name here; you will then be given access by one of the forum moderators. 

CIS executive

Send your comments, questions or concerns to the Cochrane Information Specialists.

Further information about the CIS executive.

Newsletters 

CIS Support Team Digest – a monthly newsletter full of news and useful tips

Cochrane Connect - Cochrane's official external newsletter

Review and Methods Digest - provides information on developments that are related to our reviews, the Cochrane Library, and methodological developments

Discussion lists

There are a number of email discussion lists that you can subscribe to, see below for a comprehensive list.

Discussion lists

CIS Meetings

Minutes of meetings

CIS Journal club

Cochrane Information Specialists' journal clubs occur quarterly and are synchronous meetings where facilitators present articles of interest to the IS community in an inclusive forum for knowledge sharing and networking. To join the journal club, nominate a topic or article, or volunteer as a facilitator, please contact feathers@ualberta.ca.

CIS Handbook

CIS Handbook - Chapter 9, information on communication channels for CIS'.

Getting Support with Cochrane Software

General information on how to get Tech Support

For general enquiries, send an email to techsupport@cochrane.org

For problems with the Cochrane Register of Studies (CRS) that are technical issues: contact cis-support@cochrane.org and your query will be forwarded to Metaxis.

For problems with RevMan, fill in the following Problem Reporting form

For problems with Archie, fill in the following Problem Reporting form

For websites issues, send an email to web@cochrane.org