About Managing Editor (ME) Support
ME Support started on 1 October 2012 and provides induction training, ongoing training, and support to MEs in all aspects of their role within a Cochrane Review Group (CRG). Assistant Managing Editors (A/MEs) and Satellite MEs are trained by their CRG.
Types of support
The team provides three main types of support: induction training to help new MEs learn the skills needed to fulfill their role; and day-to-day trouble-shooting support for MEs; and one-to-one support for MEs on specific topics and general training sessions (webinars or at meetings). We also send an introductory welcome letter to new MEs and AMEs, and offer exit interviews for MEs and AMEs when we are informed they are leaving.
ME Support induction training: The team provides induction training for new MEs. After receiving notification that a new ME has been appointed, a member of the team will contact the ME to discuss training needs and develop a suitable training programme.
CRGs with A/MEs or Satellite MEs will receive appropriate induction training from their CRG. However, training should be flexible and can be co-ordinated between the ME of the parent CRG and the Satellite CRG, if ME Support training is required.
Day-to-day trouble-shooting support: The preferred mode for contacting ME Support is via the dedicated email address (support@cochrane.org), so the team can accurately log issues which arise. MEs who would like a response to an urgent query from Liz Dooley outside of UK working hours, should email support@cochrane.org and include 'Urgent' in the subject line of the email. ME Support is available to answer queries on the editorial process, policy, publication, and ME learning and development. This support is open to MEs, but A/MEs can contact the team (and cc their ME) if the ME of their CRG is unavailable. All technical queries will be handled by the Community Support team when they come online in UK working hours.
One-to-one support on a special topic: The team can provide remote one-to-one training by screen-sharing on specific topics, such as Editorial Manager. This could involve a one-off training session of up to two hours or a series of training sessions, as agreed with a member of the ME Support team. This type of support is offered to MEs only.
Training sessions – webinars or at regional meetings or Colloquia: The team may run occasional training sessions for all MEs or people in related editorial roles.
Contacting ME Support
Via email: contact support@cochrane.org. We aim to reply to urgent emails within 24 hours (mark as urgent or put "urgent" in the subject line) and non-urgent emails within 48 hours.
Phone numbers for your regional contact are available in Archie.
For RevMan or Archie queries that are technical issues (e.g. a system malfunction)
Use the Help menu in Archie or RevMan to report a problem or make a suggestion. If using the Help reporting systems is not practical, (i.e. you cannot open the software), email support@cochrane.org. This is monitored by the Community Support Team, as are any wishlist or problems reported. The ME Support team work closely with the Community Support Team with regards to Archie issues and wishlist items.
ME Support team
Liz Dooley, based in Brisbane, Australia
Anupa Shah, based in London, UK
ME Support Manager: Ursula Gonthier, Development Directorate
Further details about the team can be found on the Development Directorate.
Feedback
The ME Support team welcomes you getting in touch at any time with enquiries, feedback, or thoughts on how to shape or improve the ME Support service.
